How will my roaming experience change with the iRoam transition?
How will I receive my new iRoam Software?
Will my login credentials change for the iPassConnect Software?
What will be my credentials to login to iRoam Portal?
Will there be any price change?
Who do I contact if I require support?
Where do I go to view my account information (i.e. Monthly usage reports, software...etc.)
How will I receive my invoices?
Are there any additional services provided by iRoam?
Are there any alternative pricing plans?

How will my roaming experience change with the iRoam transition?

iRoam is a premier partner of iPass, and the original founder of the iPass technology. As of June 1st, all Tempest Telecom users have been switched over to iRoam’s network. Roaming with iRoam will improve the quality of service as we will begin the process of updating all Tempest Telecom software to iRoam’s software.

How will I receive my new iRoam Software?

iRoam has begun the process of upgrading all Tempest Telecom customers’ software to the latest version. The upgrade process will be initiated when you launch the iRoam software client and allow the phonebook update to complete. For more information on the upgrade process please see iRoam – Tempest Upgrade document posted to the iRoam Portal at https://portal.iroam.com.

Will my login credentials change for the iPassConnect Software?

You will be able to use your old Tempest Telecom Username/Password, however all characters need to be in lowercase for the username only. Some usernames had to be changed to avoid conflict with iRoam’s current users, but a communication has been sent out to those users that will be affected by the changes. If you are experiencing any difficulty logging onto the service please contact iRoam Customer Care (see below).

What will be my credentials to login to iRoam Portal?

If you are an Individual Tempest customer, you should be able to login to iRoam Portal with the same credentials you used with your iPassConnect software. For Corporate customers, only the administrator can login to the iRoam Portal using their Tempest username/password. Also for Corporate customers only, when they change their admin password for the iRoam Portal, it will not reflect on their iPassConnect account.

Will there be any price change?

There will be no immediate price change to Tempest Telecom rates for existing Tempest customers. However, due to changes in European Wi-Fi pricing by our suppliers there will be an increase in Western Europe as of August 1st, 2008. For more details on this please view the document “Pricing Notice – Western European Wifi – June 2008”for full details.

Any new customer who would like to sign-up for our service will be charged the iRoam standard rates. To view the Tempest rates please login to the iRoam Portal at https://portal.iroam.com and go to the Documentation section.

Who do I contact if I require support?

For any support issues please contact iRoam Customer Care:

Support Hotline Worldwide: 416-598-7540 x 3000

Toll-Free North America: 1-866-454-7626 x 3000

Email: support@iroam.com

Monday to Friday – 8:30 AM – 9:00 PM Eastern Time

Where do I go to view my account information (i.e. Monthly usage reports, software...etc.)

To view your existing account information please go to the iRoam Portal at https://portal.iroam.com and login with your existing Tempest Telecom Username/Password. If you have forgotten your password, and you are logging in to iRoam Portal for the first time, you will have to contact iRoam Customer Care to reset the password. If you have already logged in before and have chosen your Hint Question and Answer, you will be able to reset your password by clicking on the “Forgot Password” link from the login page.

How will I receive my invoices?

All invoices will be posted the second week of the following month of usage on the iRoam portal, under the Billing section.

Are there any additional services provided by iRoam?

Yes, iRoam provides a few additional services such as; SMTP Mail relay (send email out through iRoam’s mail server in case the ISP blocks outbound email) and mailing out of invoices. (No charge for downloading an electronic invoice)

You will need to contact iRoam Customer Care if you wish to signup for these services by phone at 416-598-7540 x 3000 or via email support@iroam.com. For details on pricing of these add-on services please view the pricelist available at iRoam Portal at https://portal.iroam.com.

Are there any alternative pricing plans?

Yes, iRoam offers an Enterprise class solution for roaming that allows companies to leverage the extensive network of over 100,000 Global Wi-Fi and Wired Broadband locations through an Enterprise Flat Rate Plan of one monthly fee for: Unlimited Wi-Fi, Hotel Broadband and Dial-Up.

Some of the features included:

• Active Directory Authentication
• Custom iPassConnect Client with Corporate Logo
• Anti-Virus, VPN, and Personal Firewall Integration
• Real-Time Reporting on End-users in the field
• Bill back capabilities based on Project/Department/Region

Please contact sales@iroam.com for more information.