A growing number of IT professionals are realizing that "Bring your own device, support your own device" policies aren't realistic. Sooner or later, your CEO, or COO, or CFO or VP Sales will bring an iPad into work. They will want to use it. Other employees will see them using it. Everyone will think its super cool. When the presentation the CEO created on his iPad isn't working a few minutes before the board meeting, he will expect IT to fix the problem.
Plus, BYOD policies ignore obvious security risks. If you don't know how many employees are accessing company data with a jailbroken iPhone, how can you be sure your network won't be attacked though a jailbroken device?
In addition to creating numerous challenges for IT, however, smartphones and tablets are also creating tremendous opportunities. When you support employees beloved devices, they are thrilled. The spirit of cooperation grows. So implementing Mobile Device Management systems is an excellent way to achieve a high level of employee buy-in on your Software as a Service, security, cost control and other strategic IT initiatives.